Frequently Asked Questions (FAQ)

Customer Care

Q. What are the methods of payment?

A. We take Paypal.com as payment. Please click here to see our payment page description.

Q. I would like to have custom made flowers. Can you make custom flowers for me?

A. Yes! As long as you provide us with the exact type of flower and the name of the flower, we can make just about any flower arrangement you wish. The cost of the flower will depend on your requirements.

Q. I found the flowers I am looking for on another website. Can you beat or match the price?

A. Shenzhen-flowers.com will match or beat any legitimate Shenzhenflower website. Just send us your request, along with a photo and any other detailed information. Once we confirm that the website is legitimate, we will beat the quality and beat the price by 10%.

Q. Can Shenzhen-flowers.com arrange flowers for events?

A. Yes. We can arrange flowers for events such as weddings, exhibitions, and any events that require floral arrangements. We also provide floral arrangements that will be needed on a continual basis. We are confident we can meet your expectations and needs. Furthermore, we might even surprise you with our low cost!

Q. What should I do if I made a mistake while ordering.

A. If you had ordered online and made a mistake regarding your information, we can make the appropriate changes as long as we are notified 24 hours in advance. If the order has been sent out already, it would be too late to make changes.

Q. Will Shenzhen-flowers.com ever be in Chinese?

A. Currently, our site is mostly in English.. We try to make the website as visual as possible for easy navigation.

Q. How else can I pay without using credit card?

A. You can make a direct deposit into Shenzhen-flowers.com bank account. You can also pay using the ATM transfer. If you pay using these methods, please contact us at WeCare@Shenzhen-flowers.com and let us know your account number. Your order will be shipped the next day.

AFFILIATES, COLLABORATIONS, PARTNERSHIPS

We try to encourage ideas of growth and expansion. We will always listen to your comments, feedbacks and ideas. For companies that wish to collaborate with Shenzhen-flowers.com please send in your written proposal. We consider every proposal very seriously. But if the proposal does not meet certain criterias collaboration may not be possible..

Shenzhen-flowers.com also provides some products for wholesale. We can supply other flower websites with our wholesale prices.

Remember to include your contact name, company name and telephone number and Busines Registration number when making your request. The more detailed information the better.